OUR FEES

ALL NEW PATIENTS

(Including Pension Card Holders and Children) will be charged on the initial appointment

Standard Practice Fees

Standard consultation $85.00 (Medicare rebate $42.85)
Long consultation (>20min) $125.00 (Medicare rebate $82.90)
Extended consultation (>40min) $165.00 (Medicare rebate $122.15)

Health Care Card/Commonwealth Seniors Card (Concession rate)

Standard consultation $70.00 (Medicare rebate $42.85)
Long consultation (>20min) $110.00 (Medicare rebate $82.90)
Extended consultation (>40min) $150.00 (Medicare rebate $122.15)

HIGH SCHOOL STUDENTS 16 YEARS TO 18 YEARS WILL BE CHARGED AT THE HEALTH CARE CARD (CONCESSION RATE)

 

THE FOLLOWING MAY BE BULK BILLED AT YOUR DOCTORS DISCRETION:

Children 15 years and under, Pensioner card holders and DVA Gold Card holders.

 

Please note there is no bulk billing on Saturday morning and 5pm to 7pm consultations:

 

Additional fees may apply for extra services not listed above.

 

Casuarina Health & Medical

Our doctors and staff aim to provide you and your family with the highest standard of medical care in a friendly and professional environment. We take a comprehensive and evidence-based approach towards the prevention, diagnosis and management of illness, and are committed to the promotion of good health and well-being to all our patients.

All of our doctors hold specialist fellowship with the Royal Australian College of General Practitioners and have broad experience in the full range of general medical and family care.

OUR SERVICES INCLUDE

  • General medicine
  • Immunisations
  • Travel advice and vaccinations
  • Skin checks and skin cancer management (surgical and medical)
  • Minor Surgery/procedures
  • Wound Care
  • Antenatal and post-natal care
  • Family planning and sexual health
  • Mental health
  • Drivers licence medicals (personal and commercial)
  • WorkCover
  • Department of Veterans Affairs patient care
  • Aged care including Health Assessments for 75 years +
  • Chronic disease management
  • Sullivan Nicolaides Pathology

Health Care Providers

  • Dr Matthew Hainbach

    MB BCh BAO FRACGP

    Dr Matthew Hainbach is originally from Ireland. He completed his medical degree at Trinity College Dublin in 2015. He subsequently…

    Dr Matthew Hainbach is originally from Ireland. He completed his medical degree at Trinity College Dublin in 2015. He subsequently worked in England, Perth and Victoria before moving to Bundaberg to complete his GP training, gaining fellowship of the RACGP in 2023.
    He enjoys the variety that General Practice offers and spending time getting to know his patients. His particular interests include chronic disease management, preventative healthcare, mental health, Indigenous health and skin cancer medicine.
    Outside of medicine, Matthew enjoys swimming, nature walks and spending time with family.

  • Dr Jacques du Toit

    Dr Jacques du Toit graduated from the University of Queensland in 2016. Jacques had been working as a GP for…

    Dr Jacques du Toit graduated from the University of Queensland in 2016. Jacques had been working as a GP for the past two and half years at an Aboriginal Health Service in Coffs Harbour. Prior to this he worked in Gold Coast Hospital emergency and in several rural areas of North Queensland.
    He enjoys all areas of general practice, but has a particular interest in diabetes, chronic disease and sports medicine.
    When he’s not working you can find him playing ice hockey or spending time with his young family.

  • Dr Nathan Williams

    Dr Nathan Williams is an approachable, professional and committed general practitioner, who is thorough and patient when addressing all aspects of your medical…

    Dr Nathan Williams is an approachable, professional and committed general practitioner, who is thorough and patient when addressing all aspects of your medical needs. His areas of interest include chronic disease management, skin checks and skin cancer management, children and men’s health and general medicine.  Dr Williams has a holistic approach to managing your healthcare, and he is passionate about positive, healthy lifestyle promotion and preventative care.  He also has an interest in the responsible prescription of medical cannabis.

    Before studying medicine, Dr Williams worked as a physiotherapist for 10 years, so he is also very well equipped to assist with any of your musculoskeletal complaints.  Having grown up in rural Queensland, he is also passionate about rural medicine, and also works in the Emergency Department in a small rural community in New South Wales.  Dr Williams is currently accepting new patients

  • Dr Devon Butler

    Originally from Canada, Dr Devon Butler obtained her Bachelor of Medicine, Bachelor of Surgery (MBBS) at the University of Queensland…

    Originally from Canada, Dr Devon Butler obtained her Bachelor of Medicine, Bachelor of Surgery (MBBS) at the University of Queensland in Brisbane.  She completed her internship in Townsville and Mount Isa, then moved to the Gold Coast for additional training as a resident medical officer in various surgical and medical specialties at the Gold Coast University Hospital and Robina Hospital.

    Prior to her decision to pursue medicine, Dr Butler completed a Kinesiology degree (Bachelor of Science) from the University of Calgary.

    In her spare time, she enjoys spending time with her family, travelling and time outdoors.

    Dr Butler is a private billing GP.

  • Dr Sarah Cunningham

    FRACGP. MB.Ch.B.DCH.D.Obs. Post Grad Cert in Health Science( Womens Health).

    Dr Sarah is a highly experienced GP who ran her own  successful 5 doctor Practice in Brisbane for over 25…

    Dr Sarah is a highly experienced GP who ran her own  successful 5 doctor Practice in Brisbane for over 25 years.   She is passionate about helping her patients to lead healthy active lives with the least possible medications. She has done extensive reading and study in the field of Lifestyle Medicine so is able to recommend evidence based advice to improve health outcomes. She deals with the full range of family medicine at any age with an emphasis on prevention.
     She is a passionate environmentalist and a member of Doctors for the Environment. She has moved to Northern NSW to live a healthy sustainable lifestyle with her extended family on 20 acres.

  • Narelle Hammond

    Bachelor of Podiatry and Bachelor of Nursing

    Narelle graduated from Podiatry at LaTrobe University, Melbourne in 2007. Prior to this she completed a Bachelor of Nursing at…

    Narelle graduated from Podiatry at LaTrobe University, Melbourne in 2007. Prior to this she completed a Bachelor of Nursing at Flinders University, Adelaide, followed by a post Graduate Diploma in advanced Clinical Nursing at The University of Melbourne. After a 15-year career in Intensive Care Nursing at Royal Melbourne Hospital, Narelle began to practice as a podiatrist. Prior to settling on the Gold Coast, Narelle practiced in public podiatry (Community Health) as well as private practice in both Melbourne and Sydney.
    Narelle continues to maintain her Nursing membership and practice but predominantly works as a podiatrist in her own private practice.
    Narelle has a very high standard of podiatric care for all of her patients. She has a special interest in sports podiatry, nail surgery, diabetic foot care and orthotic fitting.

    Undergraduate Qualifications
    Bachelor of Podiatry, La Trobe University 2007. Bachelor of Nursing, Flinders University, Adelaide, 1996.

    Postgraduate Training
    Post Graduate Diploma in Advanced Clinical Nursing, Melbourne University 2000.

    Professional Memberships
    Professional Member of Diabetes Qld Registered Podiatrist with AHPRA Registered Nurse with AHPRA Member of Australian Podiatry Association (Qld)

    Special Interests
    Biomechanics of the Lower Limb Diabetic and High Risk Patients Nail Surgery Wound Care

  • Ryan Richardson

    B. Physiotherapy, B. Exercise Science

    After graduating from Griffith University in 2009, Ryan started his career at a busy private practice on the Gold Coast,…

    After graduating from Griffith University in 2009, Ryan started his career at a busy private practice on the Gold Coast, where he consolidated his assessment and treatment skills working alongside highly experienced physiotherapists. Here he undertook introductory and advanced dry needling training, along with clinical pilates training. Not only did this allow him to develop into a proficient physiotherapist clinically, it allowed him to develop a holistic approach that is vital in the management of patients, enabling them to reach their goals sooner.

    His areas of interest include:

    • Back and neck pain
    • Shoulder injuries
    • Knee and Ankle injuries
    • Running technique and Overuse injuries
    • Falls Prevention and Balance Re-Training
    • Dry needling
    • Clinical Pilates
    • Exercise prescription

    He has recently returned from 2 years working in the United Kingdom as a physiotherapist, where he developed new skills, and worked alongside internationally experienced clinicians. Since returning, he has started his own physiotherapy service “Back In Tune Physiotherapy” covering northern NSW and the Gold Coast.

Fees

FEES

All New Patients will be charged Standard Practice Fees for their first visit.

Subsequent consults will be at the reduced concession rates or bulk billed at your doctors discretion.

Standard Practice Fees

Standard consultation $85.00 (Medicare rebate $42.85)
Long consultation (>20min) $125.00 (Medicare rebate $82.90)
Extended consultation (>40min) $165.00 (Medicare rebate $122.15)
   

 

Health Care Card/Commonwealth Seniors Card (Concession rate)

Standard consultation $70.00 (Medicare rebate $42.85)
Long consultation (>20min) $110.00 (Medicare rebate $82.90)
Extended consultation (>40min) $150.00 (Medicare rebate $122.15)
   
High School Students 16 years to 18 years will be charged at the Health Care Card (Concession rate)

 

THE FOLLOWING MAY BE BULK BILLED AT YOUR DOCTORS DISCRETION:

Children 15 years and under, Pensioner card holders and DVA Gold Card holders.

 

Please note there is no bulk billing on Saturday morning and 5pm to 7pm consultations:

 

Additional fees may apply for extra services not listed above.
For allied health and specialist fees please contact us on 02 6674 0888.

SMS text messages are sent for appointment confirmation and clinical reminders to your mobile phone.  Please ensure the practice has your correct details.

Appointments:

In order to avoid long delays, please contact our friendly reception staff in advance to make an appointment.  Walk in appointments are subject to availability and please advise our reception team if you require an interpreter.

 

Cancellation Policy:

We understand that you may not be able to keep your appointment as scheduled, due to various reasons. If the practice is made aware of your cancellation, the time can be used for somebody in need of medical attention.

A fee of :$25.00 for short consults

              :$50 for long consults

will be charged for non- attendances or cancellations made less than 2 hours prior to appointment time.

After Hours:

In case of emergency, dial 000

OR contact Tweed Valley Hospital: 02 6677 2000 (771 Cudgen Rd, Cudgen)

OR Murwillumbah Hospital: 02 6672 1822 (Ewing Street, Murwillumbah)

For AFTER-HOURS Home Visits call Home Doctor (13SICK): 13 74 25 (available Banora Point/South Tweed to Gold Coast)

For AFTER-HOURS 24/7 National Phone Advice     Healthdirect : 1800 022 222

For  24/7 urgent medical assessment, advice and service connection – North Coast HEALTH CONNECT :1800 198 888

 

House Calls:

Depending on the circumstances and the Doctor, a Home Visit may be organised for existing patients who are unable to attend the surgery.

PATIENT FORMS

New Patients Form

New patients who have not been seen at this practice before can print this form, once completed it should be brought along to you initial appointment:

 Patient Registration Form

Records Transfer Request Form

The records transfer request form is for those patients wanting to have their past medical records sent through to our surgery. This can be helpful for you doctor to look over past medical history and medications to help with any current conditions. Once completed it can be given to our receptionists who will fax it through to your previous doctor

Email & Privacy Policy

Practice Information Sheet

 

Results:

If a follow-up appointment is deemed necessary by your doctor, one of our friendly receptionists will contact you and set an appointment.  However, please be advised that results will not be given over the phone, only in a booked telehealth appointment with your GP.

Telephone calls:

The Doctors do not take calls from patients while consulting, however, you are welcome to leave a message during surgery hours or book a telehealth appointment.  Staff will endeavour to attend to your enquiry as soon as possible. Emergency calls will be triaged accordingly.

Reminders:

Reminders can be sent for cervical screening, repeat
tests, health assessments etc. Please advise your
Doctor if you do not wish to receive these.

Emails

Only appropriate non-clinical matters are dealt with via email exchanges. Consulting or advice services are not conducted by email, this must be communicated face to face by a medical practitioner.

 

Complaints

If you are unhappy with the service we provide at any time, please feel free to speak or write to your doctor or the Manager. If you wish to take the matter outside the practice, please contact:

 

Health Care Complaints Commission –

Toll free in NSW 1800 043 159

 

Or in writing to Locked Mail Bag 18 Strawberry Hills NSW 2012

 

Or Email – hccc@hccc.nsw.gov.au

Feedback

Please feel free to use our suggestion box, in the waiting room for any concerns or feedback you wish to give.  Anything written is strictly confidential, if you would like a response, please leave your name and your postal address or email address.

FAQ’s

We bulk bill Pension card holders, Veterans affairs gold card holders and children 15 years and under. Click on ‘Fees’ tab for more information

Yes, the doctor needs to see you to diagnose and suggest best treatment.

Yes, the doctor needs to see you to determine what medication is best for your problem.

Yes, the doctor needs to see you to monitor your progress and make changes if necessary.

No, for continuity of care it’s best to see the doctor who diagnosed & suggested the treatment.

An example:

  • New patients, excluding visitors to the area
  • Two or more problems, or a complex problem
  • Pap Smears
  • Travel advice and vaccination
  • Family and emotional issues
  • Mental Health Care plans
  • Health Care Plans – pre appointment required to determine eligibility
  • Medical and Insurance forms.
  • Etc. please call the surgery for further information

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Contact

OPENING HOURS

Monday – Friday: 8:30am – 5:00pm
Saturday: Closed
Sunday & Public Holidays: Closed

After Hours:

In case of emergency, dial 000

OR contact Tweed Valley Hospital: 02 6677 2000 (771 Cudgen Rd, Cudgen)

OR Murwillumbah Hospital: 02 6672 1822 (Ewing Street, Murwillumbah)

For AFTER-HOURS Home Visits call Home Doctor (13SICK): 13 74 25 (available Banora Point/South Tweed to Gold Coast)

For AFTER-HOURS 24/7 National Phone Advice     Healthdirect : 1800 022 222

For  24/7 urgent medical assessment, advice and service connection – North Coast HEALTH CONNECT :1800 198 888

CONTACT INFORMATION

Casuarina Shopping Village, Shop 11
482 Casuarina Way
Casuarina NSW 2487

Phone: 02 6674 0888
Fax: 02 6674 0999
Email: reception@casuarinahealthandmedical.com.au

Please note this email service is checked infrequently and is not available for making appointments or accessing medical advice, information or results. 

This email service in not a secure nor encrypted service. If you request or submit confidential information via email we cannot guarantee to protect your privacy for being intercepted or being corrupted, amended, lost, destroyed, arrive late or incomplete, or contain viruses. 

For all medical advice please make an appointment with one of our doctors by calling our reception staff on 02 6674 0888 or book an appointment online by clicking ‘Book appointment’ on this page.